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Associate Application Support Engineer

Team: Infrastructure
Department: Technology & IS
Location: Remote
Commitment: Full-time
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Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    


Who You Are
You are a motivated Application Support professional who is passionate about supporting key initiatives in a fast-paced environment. You excel at handling a rapid flow of requests and have experience providing first-level support for software products and tools. You are a hardworking and positive individual that thrives in an environment where you can make a difference from day 1. This team acts as the front-line of contact for support of central technology services and is responsible for interfacing with clients, resolving software incidents, and acting on service requests while achieving high customer satisfaction.
What You'll Do
  • Provide customer-facing support and problem resolution - troubleshoot production issues, identify and address the root cause, and work with engineering teams to get the resolution deployed to production.
  • Take ownership of assigned tasks, following through on assignments until issues are resolved and closed.
  • Build, develop, and grow relationships with users and other stakeholders.
  • Provide Level 1 end-user support for escalations and ensure IT service levels are maintained.
  • Adhere to established agile methodology, SDLC, support, and service management policies and procedures.
  • Develop and maintain knowledge base documentation.
  • Track and prioritize requests through JIRA.
What You'll Need
  • Ability to work 40 hours per week from 11:00 AM - 8:00 PM EST (M-F)
  • Experience supporting business-critical, enterprise applications.
  • Experience with Salesforce configuration and/or administration.
  • Experience reading/writing queries in MS SQL Server.
  • Familiarity with IT tools (i.e. IT ServiceDesk, JIRA Software, JIRA Confluence, etc.).
  • Bachelor's degree in Information Technology, Computer Science or equivalent work experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated ability to solve problems, determine appropriate actions, and complete tasks.
  • Ability to work independently, with minimal supervision.
  • Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross-functional groups to craft solutions.
  • Knowledgeable of software development experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, development, and execution.
  • 1-2 years of experience working with various SDLC methodologies such as Waterfall, and Agile (Scrum and Kanban); experienced in the use of standard agile tools.
  • Demonstrate ability to learn new technologies quickly.
  • Knowledgeable of financial terminology.
  • Willingness to work flexible hours with occasional evening and weekend hours.
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • Medical coverage for employees and their eligible family members
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.